How we handle your family’s information.

Last updated 29 July 2026

The short version

We collect what we need to offer your child a place and to care for them well. We do not sell it, we do not share it with advertisers, and we do not use it to market anything to you. Only Juno’s own staff see it, and only the parts of it they need to do their job.

What we collect, and why

When you join our waitlist, we ask for your child’s name and date of birth, the days and start date you need, your name and how to reach you, and anything you choose to tell us about your child: allergies, additional support needs, languages spoken at home.

We use it for one purpose: to assess whether we can offer your child a place, and to contact you about it. The date of birth tells us which age group your child would join and whether they meet the minimum age our licence allows. What you tell us about allergies or support needs helps us prepare properly before their first day.

If your child is enrolled, we collect more: emergency contacts, authorised pickups, immunisation and health information, and attendance. Some of this we are required to keep by the Child Care Licensing Regulation. We will always tell you why we are asking for something.

If you write to us through any form on this site (a general message, a tour request, or a question about doula support), we keep your name, how to reach you, and what you wrote, so we can answer you properly. We use it to reply to you and for nothing else. You are not added to a mailing list. We keep inquiries so we can pick the conversation back up if you return to us, and we review and delete ones that are no longer needed.

The technical bits

When you send us a form, our server records the internet (IP) address it came from, along with the date, time and the browser you used. We do this for two reasons and no others: to stop the forms being flooded with automated spam, and so we can investigate properly if someone ever tries to break into the system holding your family’s information.

We don’t use it to identify you, to work out where you live, or to decide anything at all about your child’s application. We keep those records only as long as they are useful for those two security purposes and then delete them, and if we have had to block an address for abuse, we keep it only while the block is still needed.

Who sees it

Juno’s own staff, and only what their role requires. Our system enforces this: staff who work with children cannot open billing records, and staff who handle billing cannot open a child’s health information.

We share information outside Juno in three situations only:

• When you ask us to, or agree to it.
• When the law requires it: a licensing officer from Fraser Health, or a duty to report a child’s safety.
• In an emergency, with medical responders caring for your child.

We do not sell your information, share it with advertisers or partner companies, or use it for targeted advertising.

Where it is kept

On servers in Canada, protected by encryption in transit and access limited to named staff accounts. Our waitlist and family records are held in a system we run ourselves rather than a third-party marketing platform.

How long we keep it

If we are not able to offer your child a place, we keep your application for two years and then delete it. Two years because families often apply again the following year, and it saves you starting over. If you would rather we deleted it sooner, ask and we will, with one exception. Once we have made a decision about your child’s place, British Columbia’s privacy law asks us to hold that application for a year, so you always have the chance to see what we based the decision on. After that year, it goes whenever you ask.

For enrolled children we keep records for as long as required by the Child Care Licensing Regulation, and then delete them.

Your choices

You can ask us what information we hold about your family, ask us to correct anything wrong, or ask us to delete it. Just email us; there is no form to fill in. We will respond within 30 days, which is the limit British Columbia’s Personal Information Protection Act sets.

Withdrawing consent is always an option, though it may mean we can no longer hold a place or care for your child.

Cookies, and measuring the site

We don’t use advertising cookies, we don’t track you across other websites, and we never sell or share your information with data brokers. That is a promise about how we will behave, not just a description of the tools we happen to use today.

As it stands, this site sets no cookies at all and counts nothing beyond our web host’s ordinary server logs. If we ever add visitor statistics, it will be the kind that counts pages rather than people (no cookies, no profiles, nothing that follows you anywhere else), and we will say so here when we do.

The map

One thing on this site comes from somewhere else: the Google map on our home and contact pages. When it loads, Google can see your IP address. We have set it up so that it waits until the rest of the page has finished and you have actually reached that part of it, so if you never scroll down to the map, it is never fetched and Google never sees you. We have also set it so it doesn’t tell Google which page you were reading. Everything else on this site, including the typefaces, is served from our own site, so no one else sees you reading it.

Children

The information we hold about children comes from their parents or guardians, not from the children themselves. This website is not directed at children and we do not knowingly collect anything directly from them.

Changes

If we change how we handle your information in a way that matters, we will update this page and change the date at the top. If the change is significant, we will tell enrolled families directly rather than expect you to notice.

Asking us about any of this, or telling us we got it wrong

Our Founder & Director is the person responsible for privacy at Juno, and for making sure we follow British Columbia’s Personal Information Protection Act. Email inquire@junochildcare.com or call (778) 288-9058 and it reaches them directly. We read everything ourselves.

If something we have done with your family’s information worries you, please tell us first. We will look into it and come back to you within 30 days with what we found and what we are doing about it. We would far rather hear it from you than not hear it at all.

Juno Childcare Academy
14310 64 Ave, Unit 200
Surrey, BC V3W 1Z1
Canada

If our answer doesn’t settle it, you can take it to the Office of the Information and Privacy Commissioner for British Columbia. That door is always open to you, and using it costs you nothing.